Frequently Asked Questions
Everything you need to know about your OLEADA experience.
What materials are used in OLEADA products?
We use premium, sustainably sourced Italian leathers and high-grade recycled fabrics to ensure each piece is both luxurious and environmentally conscious.
How long does international shipping take?
Standard international shipping typically takes 7-10 business days, while express options are available at checkout for delivery within 3-5 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that sale items are eligible for store credit only.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer a warranty on your bags?
Yes, every OLEADA bag comes with a one-year limited warranty covering manufacturing defects in materials and craftsmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.